Tracking and personalization outage

Major incident Tracker Evaluation Web Personalization
Nov, 24 2023 21:15 -03 · 3 hours, 26 minutes



A problem was detected on the Tracking and Evaluation services, resulting in significant errors.

Up to 70% of the event tracking and 50% of the personalization experienced inaccuracies during the incident.

The technical team has identified and resolved the issue with the tracking and evaluation services.

A report outlining the cause, impact, and resolution of the incident, along with preventive measures, will be provided on Monday.

November 25, 2023 · 01:17 -03

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