Tracking and personalization outage
Major incident
Web Personalization
Tracker
Evaluation
Nov, 24 2023 21:15 -03
· 3 hours, 26 minutes
Updates
Issue
November 25, 2023 · 01:17 -03
A problem was detected on the Tracking and Evaluation services, resulting in significant errors.
Up to 70% of the event tracking and 50% of the personalization experienced inaccuracies during the incident.
The technical team has identified and resolved the issue with the tracking and evaluation services.
A report outlining the cause, impact, and resolution of the incident, along with preventive measures, will be provided on Monday.
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