Untracked personalized content

We identified the problem’s cause as one of the new services added for our international expansion.
A misconfiguration on that service marked the tracking of personalized content for some customers as invalid. This error is not exposed to our customers to not affect the performance of the connected applications and the end user’s experience, so the correct personalization was being delivered but not tracked.

We have detected that some personalized experiences are not being properly tracked for some customers.

The personalized content is being served, but that is not being accounted for on the experience dashboards.